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VANCHI Nappy Bags & Accessories

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PO Box 3220, Rouse Hill NSW 2155

Also Services: Nationwide

  •  Overview 
  •  Photos 
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  •  Our Team 
    3
  •  FAQ 
    11

Business Overview

VANCHI - For Mums who Refuse to Compromise on Style

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Our Team Profiles

Sarah
Name

Sarah

Position

Founder & Designer – General Manager

Profile

As a Bachelor of Education graduate of Sydney University and with a rapid climb up the education ladder behind her, developing a range of must have nappy bags was not on top of Sarah’s bucket list! However a surprise twin pregnancy in 2005, a timely gap in the market and an ensuing entrepreneurial seizure, resulted in the birth of VANCHI. Sarah’s intuition paid off with her launch of a distinctive designer nappy bag range in 2006. Armed with a keen eye for fashion, Sarah keeps Mums on trend by releasing seasonal ranges and updates for mums who refuse to compromise. Sarah’s role as VANCHI General Manager keeps her industrious, as does creating quality memories with her four boys and husband John. Sarah enjoys the fruits of her labour, when she catches a glimpse of a VANCHI signature dummy charm swinging from the nappy bag of its proud new owner.

Jess
Name

Jess

Position

PA to the General Manager

Profile

After studying Hospitality Management at Williams Business College, North Sydney, Jess worked in various administrative hotel roles over several years. Marriage in 2008 led to a career change, with an exciting opportunity at the local radio station where Jess further diversified her skills. Jess comes to VANCHI after the birth of her first child, excited by the prospect of combining her love of motherhood and handbags! As PA to the General Manager, Jess enjoys the variety and challenge of keeping Sarah and the team organised, scheduled, and on task while maintaining a sense of innovation and fun!

Tammy
Name

Tammy

Position

Special Projects

Profile

Educated at University of New England receiving a Bachelor of Science, Tammy’s organisational skills, attention to detail and ability to multitask make her an invaluable asset to VANCHI as Special Projects Manager. Tammy’s first nappy bag was received as a gift more than a decade ago – a hideous turquoise polyester bag. A self-confessed handbag lover Tammy is forever grateful to VANCHI for the growth of her gorgeous nappy bag collection – she is usually first in line to try out potential VANCHI designs and can often be heard saying “Why stop at one?” When Tammy is not working at VANCHI, she is a regular volunteer in the nocturnal house at Taronga Zoo, she enjoys spending time with her husband, children and pets as well as sneaking moments to herself in a hammock with a good book.

Frequently Asked Questions

Do you offer a product guarantee?

We take great pride in the quality craftsmanship of each and every product we make. That’s why we’re willing to offer a 100% craftsmanship guarantee for 12 months from purchase on good manufactuered after Jan 2011. Goods manufactured between 2006 and Jan 2011 (including the Bella by VANCHI range) have a 6 month craftsmanship warranty. Please keep your receipt. If you’re having any problems with our product, please don’t hesitate to contact us help@vanchi.com.au We’ll be glad to help in any way we can. Please note this guarantee does not cover damages caused by improper care, accidents or natural breakdown of the materials over extended time and use. All products will be evaluated by VANCHI and will be repaired or replaced at our discretion.

Important Delivery Information

While VANCHI endeavours to get your order to you as fast as possible, the delivery times outlined above are approximate. We hope that deliveries can get to you at the earliest part of the window, however we cannot accept responsibility for delays in delivery due to unforeseen circumstances (eg: strikes, natural disasters etc.)

If you need us to track your parcel, or help estimate on approximate arrival time more closely – please call 1300 826244 or email: shop@vanchi.com.au

How will the product be delivered within Australia?

Within Australia – Standard delivery

Within Australia – Express Delivery

Express delivery can be requested at checkout. VANCHI uses Australia Post 5kg Express Satchel bags. This service provides a overnight service to many areas within Australia. The satchels can fit 1-2 bags or equivalent VANCHI product and can weigh up to 5kg’s. For parcels that need to arrive within a limited time frame we recommend this option for an additional $10 AUD. This method also offers customers a tracking service and packages are signed for on delivery.

If you require express post or a courier service not currently offered by VANCHI, this can be arranged for an additional fee by calling

VANCHI does not accept responsibility for parcels that are misplaced after they have been signed for & delivered.

VANCHI Shipping Charges (AUD):

Australia Wide: FREE shipping on orders over $100 and $5 for orders under $100.

Australia Wide – Express Post: $10 (Can fit 1-2 bags or equivalent product – max 5kg).

How will the product be delivered International?

International Orders

Any orders placed internationally will be sent via International Airmail. This will take approximately 6 – 10 working days. VANCHI offers this method of postage as the most cost effective methods of sending our product abroad, but does not accept responsibility for parcels that are misplaced once dispatched. A signature is not obtained using this postal method – therefore if there is any chance your parcel may end up in the wrong hands, we strongly advise the courier postage method (where is signature is obtained).

Express Courier International

This option is highly recommended if you have a non secure means of receiving your mail, as a signature is required to receive your parcel. This faster service will take approximately 4 – 6, working days. We recommend you advise a work address if you think you may not be home to receive your delivery.

If no one is present to collect the parcel, you will be notified to pick it up from your local post office, otherwise it will be redelivered the following day. This procedure varies in different countries. Additional postage costs will apply if package is returned to Australia, and needs to be resent.

Summary of International delivery options

Do you ship internationally?

Yes we do, please see below for more information on shipping.

What payment options do you offer?

We accept Paypal, Visa, MasterCard and EFT / Bank Transfer

Will you be coming out with any new nappy bags and fabrics?

As a fashion range we tend to work to the fashion calendar with releases in Summer (July/August) and Winter (Feb) each year. We always have new designs in the pipeline so keep an eye out for additional mid season releases.

What colour/design diaper bag should I choose?

Can’t decide on a colour or design? Want something bigger…smaller? Need to match your pram, hair? We think we have the right selection no matter what you need, but here’s our advice: select the bag that best expresses your personality. After all, this is your nappy bag and should best represent your style…not the gender of your baby. Be bold; make a statement when you step out with your new VANCHI nappy bag!

Where can I purchase VANCHI products?

You can find your local/online VANCHI retailer under Where to Buy section on our website. You can also shop directly with us through VANCHI Shop online.

Keywords

nappy bags, nappy bag, baby bag, diaper bags, diaper bag, baby accessories, nappy bags online, designer baby bags, designer baby bag, baby bags

Business Hours

Monday Open 24 Hours
Tuesday Open 24 Hours
Wednesday Open 24 Hours
Thursday Open 24 Hours
Friday Open 24 Hours
Saturday Open 24 Hours
Sunday Open 24 Hours

Payment Options

  • Visa
  • Paypal
  • Mastercard
  • Bank Transfer(EFT)